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We trust our products! That is why we offer a 5-year guarantee on the BILTON products produced in Saalfelden.

With the guarantee, we offer you a voluntary guarantee extension for material and production defects in LED lighting solutions. And since we also want to convey this trust to our customers, we guarantee simple and uncomplicated processing - without registration.

In order to be able to process the returns process quickly, please fill out the returns form completely.

Please note that an incomplete or missing return form can lead to delays or the return of the goods.

Important information on the processing of returns:

  1. All returned goods are sorted, counted and subjected to a quality check by BILTON LEDON Technology GmbH. Only the quantities determined by BILTON LEDON Technology are binding for processing.
  2. The sender of the goods bears the freight costs and the freight risk for the return shipment; This excludes incorrect deliveries caused by BILTON LEDON Technology GmbH.
  3. BBILTON LEDON Technology GmbH only processes returns from dealers. Returns from end users will not be accepted.
    Custom-made products and pre-assembled goods cannot be exchanged.
  4. If a justified complaint has been found within the scope of the BILTON guarantee conditions, we reserve the right to carry out a repair if possible and to make the repaired product available to the customer as soon as possible and at no additional cost. If repairs are not possible, BILTON reserves the right to define whether the customer will receive a credit note or an exchange of the goods.
  5. In cases - especially after a change of product range - no exchange can take place, even with justified complaints within the framework of the BILTON guarantee conditions; then a credit will be issued.
  6. For the return of faultless goods in their original packaging, we issue a credit note minus a manipulation fee of 10% of the value of the goods (but at least EUR 10.00). If the goods are exchanged, there is no entitlement to the previous model. BILTON either delivers the new product or issues a credit note. BILTON reserves the right to define whether the customer will receive a credit note or an exchange of the goods.
  7. Sample goods must be returned within 30 days. The specification of the commission is mandatory for sample goods. BILTON does not charge a manipulation fee for the timely return of flawless samples in their original packaging. After the sampling period has been exceeded, BILTON will automatically offset the products.
  8. If goods are damaged or unusable due to improper use, they cannot be returned. If it is determined after the return that the goods are in an unsaleable or irreparable condition, BILTON will charge these products.

In this context, we refer to our general terms and conditions in the latest version.

In order to deliver exactly the right product for your order, it is essential that we get as many details as possible about the desired product.

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